I have more tech certifications then he does and I have been with the company longer. My technician, whom I manage, gets paid more then me. In addition there are no longer any opportunities to grow with the company so why stick around? Women in management get paid less then their peers. Our store was commonly understaffed, and we never saw any of the “tools to succeed” that they are constantly going on about. I don’t blame them, the stress of this job is consistently unbearable. Over the last 3 years I’ve had about 20 people quit (if not more) most of whom I helped train, two of them store managers and one a district manger. They blame the stores and their employees for this.
Most stores don’t have the traffic or the majority of their customers are service related so associates are unable to hit their personal sales goals and the store doesn't hit its gross profit goal. Of course their are multiple tiers each with a very light increase in percentage. If you don’t hit a tier you get no payout. So for a sales specialist (base pay+payout) you’ll make around $8.61 an hour. For example: The first tier’s gross profit range is $5,000-6,999 with a payout of $55-70 thats your commission for the MONTH. You also teach hour long classes on various subjects that takes you off the sales floor and away from paying customers. You have tiers of gross profit range that you have to hit, each have an increasing percentage of payout. They lure you in with the idea that the sales goals are easy to obtain and surpass. Like others have said, flipping burgers pays more. Service specialists make a little bit more but they almost never hit their sales goal (yeah they have a sales goal) so at the end of the day they too are making close to nothing.
MACFORT FOR MAC REVIEW TV
We are iOS certified technicians, and I am even a ACMT! We know AT&T services, Direct TV services, Apples back end service portal, and about 4 other tracking and sales interfaces! Yet, base pay for a sales specialist is minimum wage and their is no flexibility on the matter.
We know Apple products (past and present), software, warranty, and services inside and out. All employees must have a vast amount of knowledge. The pay is insulting and the commission structure is a joke.
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